Privacy Policy

Last updated: 1 January 2025

1. Who we are

giftcard club (“we”, “us”, “our”) provides a service that allows users in Nigeria to sell valid gift cards and receive payment safely and conveniently via WhatsApp and related payment channels. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website or contacting us through WhatsApp, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our services.

2. Information we collect

We may collect the following types of information:

2.1 Contact information

• Your name or nickname
• Your phone number (including WhatsApp number)
• Your email address (if you choose to provide it)

2.2 Transaction information

• Gift card brand, country, and value
• Gift card images or codes that you send to us
• Payment details needed to send you money (for example, bank name, account name, account number, wallet ID)

2.3 Communication information

• Text messages and voice notes you send us on WhatsApp or other channels
• Information you share when asking questions, checking rates, or requesting support

2.4 Technical information (website use)

• IP address, browser type, device type, and pages visited
• Cookies or similar technologies (if used) to improve website performance and user experience

3. How we use your information

We use your information for the following purposes:

3.1 To provide our services

• To verify your identity where needed
• To check and process your gift card transactions
• To send you payments through your chosen payout method

3.2 To communicate with you

• To reply to your WhatsApp messages or other inquiries
• To send you transaction updates, rate information, and customer support messages
• To provide help and resolve disputes

3.3 To improve and protect our services

• To analyze aggregated transaction patterns to improve our service
• To detect, prevent, and investigate fraud or suspicious activity
• To maintain security and reliability of our platform

3.4 To comply with legal obligations

• To respond to lawful requests from regulators, law enforcement, or courts where applicable
• To keep records required by local laws and regulations

4. Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

• Your consent (for example, when you contact us on WhatsApp and share your details)
• The need to perform a contract (to complete your gift card transaction and send payment)
• Our legitimate interests (such as preventing fraud and improving our services)
• Compliance with legal obligations (where we must keep certain records or share information with authorities)

5. How we share your information

We do not sell your personal information.

We may share your information only in limited situations:

5.1 Service providers

• Banks, payment partners, or wallet providers that process your payouts
• Technical service providers that help us host our website or communication tools

5.2 Legal and regulatory reasons

• When required by law, regulation, court order, or government request
• When necessary to protect our rights, property, safety, or that of our users or the public

5.3 Business changes

• If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that process. We will take reasonable steps to ensure your privacy remains protected.

6. Data retention

We keep your personal information only for as long as necessary to:

• Complete your transactions
• Provide our services and customer support
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and prevent fraud

When the information is no longer needed, we will delete it or anonymize it in a reasonable and secure way.

7. How we protect your information

We take reasonable technical and organizational measures to protect your information, including:

• Using secure connections (HTTPS) on our website where applicable
• Limiting access to personal data to authorized staff and partners only
• Training our team to handle data responsibly

However, no online service can guarantee 100% security. You also play a role in protecting your information by:

• Keeping your phone, WhatsApp account, and email secure
• Not sharing your gift card codes or payment details with unknown third parties
• Contacting us quickly if you suspect any suspicious activity related to our service

8. Your rights

Depending on local laws, you may have some or all of the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Ask us to delete certain information, where legally allowed
• Restriction: Ask us to limit how we use your data in some situations
• Objection: Object to certain types of processing
• Withdrawal of consent: Where we rely on your consent, you can withdraw it at any time

To exercise these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before processing your request.

9. WhatsApp and third-party services

When you contact us through WhatsApp:

• Your messages are also subject to WhatsApp’s own privacy policy and terms of service.
• We recommend you review WhatsApp’s policies to understand how they handle your data.
• Please avoid sharing more personal or financial information than necessary.

Our website may also contain links to other websites or services we do not control. We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party services you use.

10. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe that a child under 18 has provided us with personal data, please contact us and we will take appropriate steps to delete such information.

11. International transfers

Depending on where our servers or third-party service providers are located, your information may be transferred to and stored in countries outside your own. We will take reasonable steps to ensure your data is handled safely and in line with this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information.

13. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

• WhatsApp (24/7):
  • +85257899890
  • +85257905149
• Email: shawnamosleyvqga714@gmail.com